Advanced Edition and Customer Call Reporter (CCR) are NOT supported on Avaya IP Office R systems. Existing Advanced Edition. Migrate Your Nortel BCM to Avaya IP Office! IP Office CCR (Customer Call Reporter). IP Office Customer Call Reporter is a server based contact centre product designed explicitly IP Office CCR provides a good set of basic monitoring tools. Just installed CCR, everyting seems to be installed as it should. When the installation finised, th server opens the folowing URL.
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IP Office CCR
Manage campaign performance — Growing businesses can get real-time insights into how marketing campaigns are performing so resources can be adjusted in necessary to maximize investment.
I too am having issues with CCR. Real-time Access to Information — Supervisors get point and click, drag and drop convenience for real-time information by agent or group of agents or to set alarm notifications and automatically deliver customized reports.
Detailed, actionable data helps Supervisors schedule staffing for peak times, provide relevant agent training including recording and archiving of calls for later review and to improve overall business performance.
I just removed that and replced with HTTP: I tried reinstalling, same thing. IP Office Silent Intrusion is available with Essential Edition and enables users on a call to ‘intrude’ and listen depending on the configuration of the end users, i. The Supervisor can offic two vaaya views entitled “sales” and “service” and compare the number of calls, length of call, etc.
It does include direct calls. Customizable Reports — Customer Service Supervisor offers easily customized reports to display specific information that is most relevant to the business:. If the “OK” button is pressed, the copying will take place and the dialog box will close when the copying is done. Assess agent productivity — Customer service supervisors can gather current and historical data and generate reports to gauge the productivity of agents.
An agent’s productivity and efficiency will be measured by the parameters laid down for lost calls, answered calls, minimum talk time, and maximum talk time. And then i just end up at the login page. See how many calls have been taken over a period of time, the length of calls, and more Set and adjust thresholds to trigger alarms to suit changing objectives and campaign targets Schedule automatic report delivery in preferred formats Detailed, actionable data helps Supervisors schedule staffing for peak times, provide relevant agent training including recording and archiving of calls for later review and to improve overall business performance.
The system will use the straight average method to calculate the average answer time. For the release of IP Office R6, Customer Call Reporter now provides a browser based wallboard that can be used in businesses who want to display key statistics in a group area, such as on an LCD television screen.
The product focus is on ease of use and deployment simplicity cfr ensure improved ongoing productivity and lower support costs. Each of the three views are summarized and made available to any Agents when they login and select their corresponding Supervisor.
Avaya IP Office CCC/CCR
Create a caller identification report to see where the most or fewest calls originate from by area code, country code, prefix, etc. Advanced call recording archival and retrieval — Call recording can positively impact customer service and revenue. Close this offiec and log in. Look in the SQL and see if there is an Administrator. In its native web server environment the IP Office Customer Call Reporter can be simply installed onto a single server without the need for cxr client software deployment.
Retrieve information the same way voicemail messages are replayed. Administration and management of the call centre is carried out via a thin client through a secure password protected web browser session.
Promoting, selling, recruiting, coursework and thesis posting is forbidden. Within the supervisor client a user can program up to 3 different views of their call center. When the installation finised, th server opens the folowing URL h ttp: I was getting the same thing. System Agent Productivity Factor: The system talk internal time is the sum of all of the Advanced Edition agents’ internal call talk times System Talk Outbound Statistic: A view may be created that shows the system with all the agents, specific Hunt Group and Agent statistics as well as Alarms and Warnings.
Just out of interest.
Just installed CCR, everyting seems to be installed as it should. That’s why we’re here – to help you. I dont get to choose my IPO, my username or anything during setup. Customizable Reports — Customer Service Supervisor offers easily customized reports to display specific information that is most relevant to the business: System Talk Internal Statistic: That will reduce the time it takes to install and configure an Advanced Edition system as most templates are exactly the same from one Supervisor to the other.
The system talk inbound time is the sum of all of the Advanced Edition agents’ inbound call talk times System Talk Average Statistic: